"unable to make contact"

I was referred to the physio department by the orthopedic department in mid-January.5 weeks later I am still waiting for any kind of communication let alone an appointment some time in the future.Numerous phone calls to the appointments line on different days and different times of day always go to answerphone.Even the Trusts main appointments office,who were very helpful, couldn't get through for me.Very poor service from physio appointments.