"I feel let down by Crisis/Home Treatment Team again"

About: Leigh Infirmary Mh Oupatients Clinic / Assertive Outreach Team

(as the patient),

Due to recent issues, the Leigh and Wigan Home Treatment Team have been attending my home every day or other day for the past week or so.

However, due to unforeseen circumstances, I missed an appointment last week. Once I had realised I immediately phoned to apologise and was told no further visits were available until the start of May and that at the weekend/bank holiday, only a skeleton staff was available.

To be honest, I thought the team would have attended irrespective of staffing levels. This has left me feeling vulnerable, abandoned and frightened.

I was advised a visit had been booked in for me this week, but I waited in all day and no-one arrived or contacted me.

I have the greatest respect for the excellent staff who attend, but on the occasion I feel I have been left high and dry again.

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Response from Katherine Earlam, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust

I am sorry that it has taken so long to respond to your feedback. This is due to a break in our subscription to the Patient Opinion site. Since your posting we have made some changes to the structure of our Crisis and Home Treatment Services. These changes have been influenced by comments from our service users and we expect to see an improvement in services as a result. Unfortunately there are occasionally unforeseen circumstances which result in a temporary reduction in staffing levels and it is not always possible to provide the level of service that we would seek to provide. We make every effort to inform service users as soon as is possible if appointments have to be rearranged or cancelled in these circumstances. If you would care to discuss this further please call either myself or the Home Treatment team manager, Shirley Myers. We would be happy to explain how decisions are made with regard to prioritisation of work when unforeseen staff shortages occur and to listen to any thoughts you may have about that process.

Cheryl Forrest - Matron Adult Mental Health Services Wigan 01942 264622

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