"I feel extremely disappointed"

About: Devon Access and Referral Team (DART)

(as a relative),

Went to see GP with my 12 year old son was sent a letter by DART to contact them to make an appointment. did this, quoted passwords given and was given an appointment date, time and place.

Two days later got home to find a message on my answerphone from DART saying that they were ready to make an appointment for my son, found this very odd as I had made the appointment already.

Contacted them them the following morning to find that their was no details of my previous call no appointment had been made. I felt like I had to beg for an apology as I was made to feel that it was my fault there was no appointment and all my details were lost.

I am extremely disappointed by the service I have been provided and two weeks down the line I have still not heard from anyone to make a new appointment.

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear 'Hazel229',

I am very sorry to hear about the experience you've had and would like to apologise for the confusion that has occurred and the inconvenience that it has caused you. I am very confused as to what has happened and would be very grateful if you could call me with your son’s details so that I can investigate further. My number is 01626 883888.

Please accept our apologies and thank you for taking the time to give us your feedback.

Kind regards,


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