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Confusion

Story from nhs.uk

"Confusion"

About: Stokewood Surgery

I have registered with this surgery following a recent move into the area, my initial impression is unfavourable I think the surgery is a victim of increasing surrounding population without a corresponding increase in NHS healthcare. An additional surgery is required.

Doctors appointments are invariably late my last two both each being 25 minutes late the first because apparently the Doctor was "in a meeting" reception staff did not advise and the doctor concerned gave no hint of an apology.

It is important for patients to make every effort to attend appointments on time, this also imposes an obligation upon the Doctors to make a similar effort.

I had assumed that notes were referred to before appointment but I have been asked why are you here ? Why after two days have blood pressure results not been scanned in ? It would have been quicker to walk the results across the surgery. I do not doubt that abilities of individuals but collectively the surgery should act more like a team.A more efficient team. Could do better.

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Responses

Response from Stokewood Surgery 6 years ago
Stokewood Surgery

Submitted on 19/03/2018 at 15:58
Published on nhs.uk at 16:06

Thank you for your feedback although naturally we are disappointed that you have had such a poor experience.

It not usual for a GP to be a in meeting when they are booked to see patients so something rather unusual must have occurred for this to have happened.

Unfortunately although we do our best to ask patients to respect the 10 minute time slot its not always possible as occasionally a problem turns out to be more complex than either the patient or doctor expected.

Also patients requiring onward transfer to hospital will mean delays occur.

Our GPs and nurses will often why a patient has attended we cannot assume that the patient is attending with a known ongoing problem, it may be a new issue they wish to discuss so clarifying why they patient has attended is important.

We have dozens of blood pressure readings brought in daily and many require a manual calculation of the average reading so unfortunately we may take a few days to get results onto records as we also have over a hundred letters arrive in the surgery each day which have to be scanned on.

We are exploring a new system for getting results averaged and into the records quicker which we hope will improve turnaround times.

Regarding your comments around the need for an additional surgery, this is not the direction of travel that NHS England are going in and they are instead asking surgeries to expand and take on larger populations.

This would be much easier if we had the premises to enable us to take on the staff we need to deal with a growing population.

However, we have short term plans for more rooms and we hope in the future that a new surgery will be built that can meet the needs of the larger population but until that happens, we are very much constrained by the number of rooms we have.

Unfortunately we, nor any other GPs, are in a position to put in an additional surgery in this area but this is why it is important that patients let us know if they have moved out of area and register with a new GP if they are out of catchment area so that we can meet the needs of those who are.

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