"Cancelled appointment for Physiotherapy"

About: Croydon PCT

(as the patient),

Referred by GP for rehabilation after Shoulder Surgery. The appointment was cancelled by Community Health and I was offered another appointment a week later. Apparently the physio cancelled the day and so all patients had to be informed. Another physio could not step in for the day.

Unfortunately, I have to go to another clinic and cannot transfer back to my local clinic.

I believe the management needs a review as this is a vital service and it would be easier to find a locum to step in than all the telephone and admin costs of cancelling appointments and not giving patients choice.

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