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Teamwork at uts best

Story from nhs.uk

"Teamwork at uts best"

About: North Devon District Hospital / Trauma and orthopaedics

Had an evening fall in Morwenstow resulting in a fractured Humorous which I am told was quite severe.

Was taken by Ambulance which came from Bude. Absolute top guys , reassuring , confident and managed pain superbly. ( They even popped in to check on me later in the night when they had brought in another patien. thats what I call caring)

Staright to bay 7 I think in A dn E . Again caring and sypathetic treatment with even a little humour to relax things. Xray depy again the same

Overnight on day case wardand pre and post op again faultless caring and almost dare i say a pleasant experience. Little things over and above like helping my visitors with advice on parking etc.

Aneathatists and others actuallu bringing asmile to my face as iw went to theatre.

Sorry if I have misssed anyone out but a wonderfully consistant culture of caring and talented staff .

The evening cleaners in the day case unit even had time for a chat as they worked.

Final x ray before i left was again superb attitude.

Of course I must mention also the quality of the operation to rpair my arm which seems to have been a complete success

I wish I knew more of the names of the people who treated me so I COULD MAKE MY THANK YOUS MORE PERSONAL

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 6 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/03/2018 at 11:30
Published on Care Opinion at 12:31

Thank you for taking the time to share your feedback with us and it is reassuring to learn you received excellent care through every step of your pathway.

I am sorry you had a fall which resulted in a severe fractured Humorous and am pleased the operation to repair your arm was a complete success. This must have been an anxious time for you and it is good to know that you received caring and sympathetic treatment, and your visitors were given useful advice.

We are lucky to have such dedicated teams at the hospital including consultants, doctors, nursing staff and cleaning operatives.

I have forwarded on your kind comments to the Managers of the Emergency Department, Radiology department, and Day Surgery Unit where they will be warmly appreciated and shared with staff.

Kind regards

Jayne

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