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Had to call 96 times to get appointment

Story from nhs.uk

"Had to call 96 times to get appointment"

About: Glovers Lane Surgery

Where to start, staff are rude, rarely get Appointmemt, Gp's aren't helpful or supportive.

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Responses

Response from Glovers Lane Surgery 6 years ago
Glovers Lane Surgery

Submitted on 21/02/2018 at 17:51
Published on nhs.uk at 20:06

I'm sorry you feel that it is difficult to get an appointment.

Appointments are in high demand but we offer a number of ways to book: in person, on the phone (where we have a queueing system which should eliminate you having to call 96 times) and on-line.

They are bookable in advance and on the day but would recommend you call at 8.00am when the phone lines open as they get booked very quickly.

I would be more than happy to investigate any incidents where you feel our staff were rude or our GP's did not provide the appropriate treatment.

Please contact me to discuss further.

Thank you.

Gill Branton, Practice Manager

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