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"Disappointing"

About: Soho Walk in Centre

I came this morning to the walk-in clinic with sever pains - I won’t go into the details as it’s not pertinent to this review.

Whilst getting me seen swiftly was no issue whatsoever, it was the harsh treatment I got when seeing the nurse that made this experience really unpleasant. When describing my pain and symptoms she told me what she thought I had and was weirdly sarcastic anytime I tried to tell her that the pain was more serious. I was in agony whilst she said “oh so you’re a doctor now”. I can’t really believe it.

On another occasion, I warned her that I become very faint when my blood pressure is taken and have fainted multiple times before. She seemed to find this ridiculous and unbelievable. Everything I said she began to question. She even said ‘you don’t even know where your urinary tract is’.

I can’t really believe this. I’m finally at my GP and know I can’t get worse treatment than the Soho clinic. I won’t forget it either - she’ll see 80+ patients a day but I’ve seen one of her, and that’s the worse experience I’ve had with th NHS to date.

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Responses

Response from Soho Walk in Centre 5 years ago
Soho Walk in Centre
Submitted on 02/08/2018 at 16:47
Published on nhs.uk at 18:06


Thank you for your valued feedback.

We are very sorry to hear that you have had a negative experience with our service.

Please accept our apologies for any upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or clchpals@nhs.net so we can get some more details from you.

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