"I think the Patient Transport staff deserve every possible praise"

About: Great Western Ambulance Service NHS Trust / Patient transport service

(as the patient),

I have recently had to use the patient transport service to get to and from hospital as I am not in a wheelchair.

I copied the Patient Opinion nmber down from inside the ambulance as I wanted to say how friendly I have found the staff. They are very aware of safety, journey and how comfortable you are.

I have worked in nursing all my life and have been in emergency vehicles but it is a totally different ball game when you have to rely on someone else to get you around. I think the patient transport staff deserve every possible praise.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Operations Manager for PTS, Great Western Ambulance Service NHS Trust

Thank you for your very kind and supportive comments. It is always good to hear from people who use our PTS service and to get feedback on just what they think of it. These comments and observations will also be very welcomed by our staff and volunteers and I am very grateful to you for taking the time to write to Patient Opinion.