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"Highest Praise Ever"

I had occasion to visit the Minor Injuries Unit early evening on the 19th February 2018.

I was greeted by a calm and understanding receptionist who quickly made me feel at ease. Immediately I was greeted by a smiling medical professional who took me along to one of the rooms and I was greeted by a another medical professional where they listened to me describing my problem which concerned a large burn from an ice block which had blistered and I had no idea how to treat the burn.

I received first class attention and felt very at ease whilst medical help was administered I was then given after care advice and left the Minor Injuries Unit extremely satisfied with the attention I had received

Thank you to all concerned.

Ann (Whitaker)

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Responses

Response from Cheshunt Community Hospital 6 years ago
Cheshunt Community Hospital
Submitted on 05/03/2018 at 20:27
Published on nhs.uk at 21:06


Dear Ann

Thank you for leaving a review, I am sorry for the delay in responding to you. I hope the burn has healed, cold burns can be very painful and I hope the aftercare was how to keep any pain under control.

I will pass your thanks to the staff and I know they will want me to thank you for your kind words.

With Best Wishes

Richard

Richard Chester - deputy director of patient experience

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