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"My stay in the Brook Suite"

About: Basildon University Hospital

Owing to a bed shortage I was transferred into the Brook Suite while having an ablation procedure last week. I was made extremely comfortable from the time I arrived until discharge a few days later. The nursing care was sensitive and very professional and the observations of my condition were carried out relentlessly. The room was clean and well decorated with daily washing down and disinfecting. All staff were interested in my progress and comfort for which I am grateful. The absolute star of the suite was the lady who organized the meals and drinks for patients as she seemed to have a sixth sense about when I was bored or thirsty. The senior sisters were able to explain procedures to me when I had not heard or understood the doctors.

I thank them all wholeheartedly.

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital
Submitted on 21/02/2018 at 11:27
Published on nhs.uk at 13:21


We are always pleased when patients take the time to comment on their experience at Basildon Hospital and were glad to hear that you were pleased with the care and treatment you received in the Brook Suite.

Your kind words have been forwarded to the senior team to share with staff involved in your care.

May we take this opportunity to thank you for your feedback and to wish you all the very best for your future good health.

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