"Great service - if you can get hold of them"

The General STI service has mostly been good if I am direct and know what I want, however:

1. The only answer calls when there is a clinic on, i.e. not at lunch time, not often in the afternoon etc. They have a very annoying voicemail system that answers saying they are very busy, not to leave a message but call back later, then says leave a message - grrr

2. There is no easy way to cancel/change an appt or let them know you will be late - so I'm not surprised there are so many missed appointments!

3. The wait for STI check results is far too long!! When I go to London these are done within 3 working days, this clinic takes 2 weeks!

4 The standard of HIV care is basic. Constantly changing of doctors and all I hear is the patients are started on the most cost-effective treatments without checking resistances beforehand.