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Over 2 hour wait for booked appointment

Story from nhs.uk

"Over 2 hour wait for booked appointment"

About: Basildon University Hospital / Trauma and orthopaedics

Fracture clinic a jean ke over 2 hours late n still waiting no one telling u what’s going on and lying about wait time !!! No one apologising and other half at risk of dvt !!!!!

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital

Submitted on 20/02/2018 at 08:53
Published on nhs.uk on 21/02/2018 at 02:46

We are sorry to hear that you are not happy with your recent experience in the Orthopaedics Department.

Your comments will be forwarded to the senior team to address with staff.

We encourage you to contact the Patient Advice and Liaison Service at pals@btuh.nhs.uk or telephone 01268 524900 ext 4440 in order that they can investigate your concerns further with the appropriate management teams.

Thank you.

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