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"Poor experience in orthpaedics"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics

Had an outpatients appointment with orthopaedic surgeon.

The surgeon sat in his office, I was in a tiny consulting room next door (adjoining).

Surgeon sent his junior to deal with me -which is fine - but then the junior was unsure of the diagnosis and went back into the office to discuss with the surgeon. I could only part hear what was being said but the junior then came back out and said that he and the surgeon did not agree, but that the surgeon himself didn't need to see me - I just had to wait another 4 months for an exploratory operation that, if my maths on the various stats he quoted is right, has about a 25% chance of succeeding. The surgeon who must have only been sitting a few feet away did not even stick his head around the door, let alone examine me - despite the fact that the junior could not reach a diagnosis.

This seemed to me both incredibly rude and a huge waste of both my time and theirs - I was there, on the table, 6 ft from him and he couldn't walk in and examine me, or even explain why he didn't need to.

Afterwards they just left me sitting in the room, no one said that we were "done" so I was waiting in case perhaps he was going to come out.

Eventually a nurse brought another patient in and was surprised I was still there - but still no follow up.

I left confused as to what will happen next.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 23/04/2018 at 12:27
Published on Care Opinion at 15:02


picture of Michaela Johnson

Dear Anonymous

I am so sorry to read of your experience during your orthopaedic appointment and please accept my apologies for the delay in responding to your feedback.

We would really like to look into this particular event for you; if you would be happy for us to do so or if there are any other concerns we can help to resolve for you, please contact our Patient and Family Experience (Complaints) team by leaving a message on 01872 252793 or email rcht.patientexperience@nhs.net. A Case Worker will get back to you within 3-5 working days to discuss your concerns with you.

I am sorry again for your negative experience and I hope that we will be able to look into this further for you, so that we can help to resolve your concerns.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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