I have been with this practice for nearly 10 years now and have seen the service levels through. Unfortunately, the recent levels of service have dropped considerably.
The practice use to have a walk-in clinic downstairs before which was closed down and the alternate was that the practice would have 2 days of walk-ins in the morning half. That has been closed now.
I do have the facility of an being able to book an appointment online but log in now and I can't see a single appointment for the next 6 weeks (neither a nurse or a GP)
You could have the option to book a telephone appointment before where you could ring in the morning and would have a call back from the GP in the afternoon but even that is at least a week's wait now which feels like you are just going to push us towards the other walk-in clinics or the A&E for any issues
It does not end there as when we had to take our son to the walk-in about 2-3 times when he was poorly and the practice had no appointments available, the next time we checked we were told by reception that you do know you can move your details to that practice.
A couple of the doctors we now refuse to see as they have no sense of what they speak and what they ask. The questions are not at all empathetic to the patient and are in a lot of ways disrespectful.
A couple of times we had requested a call back from the practice manager but have never heard anything back.
It used to be a really good practice until things started turning to worse in the last year and a bit. The best doctors have all left. The new ones we cannot get an appointment with.
"A good practice that has gone downhill"
About: One Medicare LLP-the Light One Medicare LLP-the Light The Light, the Headrow LS1 8TL
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