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Accident & Emergency - Over 6 hours queued in...

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"Accident & Emergency - Over 6 hours queued in..."

About: Leicester Royal Infirmary / Accident and emergency

Disgusting! Over 6 hours since I checked in my 73 year old mother on a head complaint...and still I sit here waiting for her to be called!

I know the NHS is in trouble, but you certainly don’t know by how much until you need help. Thankfully my first time in years!

Is this the worst hospital in the country? Surely The Royal at Leicester is just a rogue hospital in isolation!

Reception staff have obviously taken loads of flak over the months/years, because it shows with their attitude towards you!

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary

Submitted on 19/02/2018 at 14:06
Published on nhs.uk at 15:07

Dear reviewer,

Thank you for leaving a review. We are very concerned to read your comments and would like to apologise to your and your mother for any distress this may have caused. In order for us to look into this further, please contact our Patient Liaison Service. You can email them at pils@uhl-tr.nhs.uk or use the online contact form here https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/

Kind regards,

Communications Team

Leicester’s Hospitals

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