"First class treatment for my elderly mother"

About: Fairfield General Hospital / Accident and emergency

My Mum who is 92 and suffers from vascular dementia was taken by ambulance to A&E on 20/1. We were seen by a wonderful doctor who examined Mum, who has memory problems, hearing impairments and difficulty communicating due to her vascular dementia so it was not easy for him to question her and I was glad I was there to assist. The doctor was so kind, respectful and thorough and I can’t thank him enough as he put Mum at ease and was very reassuring. He’s an asset to the department as he has such a lovely, respectful, kind manner. Thank you again.

Mum was admitted to ward 7 in the early hours and the nurse from A&E who did the handover was great. A nurse on ward 7 settled Mum in bed and I left her enjoying a cuppa and toast, courtesy of the nurse. Thank you. I went home reassured Mum was being well looked after.

The quality of care was faultless.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Recently read

Shift-Alt-R