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"Waiting time"

About: Northwick Park Hospital / Accident and emergency

My daughter had a foot injury she could barely stand and she had to stand in the queue for an hour. When she got briefly seen before having an x ray done, the receptionist rudely said take pain killers as if she hasn't done already.. Without even checking her foot. The waiting time is tremendous. I strongly do not recommend coming to this hospital again.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 19/02/2018 at 10:45
Published on Care Opinion at 10:46


I am sorry to hear about this - does sound very painful. I will pass your feedback on to the ED team who will be disappointed to hear it. We all appreciate that a little kindness goes a long way.

If you would like us to follow this up on your behalf, please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net

Best wishes

Sue

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