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"Wonderful Treatment on 4E, Crosshouse Hospital"

About: Crosshouse Hospital / Cardiology

(as a relative),

My late partner has spent many weeks in and and out of Crosshouse Hospital, Ayrshire. 

Suffering from long term and terminal illness, he was made to feel comfortable by efficient and friendly staff, particularly in ward 4E. Not just nurses but at all levels of staff gave him encouragement and support during his times of discomfort. He saw how difficult some patients were with the staff and he was appalled at how the staff were treated by them so had great admiration for the patience and tolerance of the staff. In many cases it's not the NHS at fault, but the attitude of whinging patients who make hospital stays unpleasant.
During my partner's last days, he was treated with courtesy and dignity and as his family, we could not find fault with the treatment of either him or us, and they helped us through a difficult time.  As visitors, we felt comfortable with the warm, friendly atmosphere created not only by the staff but the friendliness and concern patients had for each other and it all helped to make the best of the situation. 
We felt some patients don't realise the amount of work which goes on behind the scenes but forget it's not just one person caring for them that it is a whole team of doctors and nurses.
It's a very big thank you to ward 4E, Crosshouse Hospital 
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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/02/2018 at 11:28
Published on Care Opinion at 11:37


picture of Eunice Goodwin

Dear Indebted,

I am so sorry for the loss of your partner. It is, however, uplifting to hear how the 'warm, friendly atmosphere by all the staff' and the support made the best of such a difficult time. All the staff will be (or should be) very proud to hear your description of the ward and your partner's care; courtesy, dignity with no fault to be found. I will be delighted to pass this on to the team to let them take this pat on the back.

It agree that a huge amount of work does indeed go on in the background and it is not always obvious.

Thank you for taking time to share this with us,

best wishes,

Eunice

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