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Chemotherapy ignored

Story from nhs.uk

"Chemotherapy ignored"

About: William Harvey Hospital (Ashford) / Accident and emergency

As a patient on chemotherapy I should have been seen quickly and isolated from other patients instead I was in general waiting areas for 14 hours

The whole department was dirty & no consideration given to infection control. Couches were dirty floors had blood & rubbish on them & were only wiped up. Hand hygiene totally inadequate by staff. Toilets constantly dirty

Intravenous antibiotics given in a tiny area with 7 others.

Staff were trying to help people but seemed overwhelmed by the numbers

Some patients waiting were old & frail & alone & not given drinks or food & were in the dept for days with nowhere to lie down 1 elderly man was left in a toilet had to helped by fellow patients. Not conducive to healing

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Responses

Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)

Submitted on 22/02/2018 at 14:54
Published on nhs.uk at 16:07

We are very sorry to hear you did not have a good experience in our A&E department, that you had concerns about not being in a suitable waiting area and of your concerns about infection control procedures in the department. Thank you for taking the time to give us your feedback. We would like to be able to get some further information from you, in order that we can undertake a thorough investigation to help improve our services. We would therefore be grateful if you could please contact the PALS team. You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145 or 01227 864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

In the meantime, we have shared your feedback with the department so that they are aware of the issues you have highlighted and can learn from your experience.

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