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ent department

Story from nhs.uk

"ent department"

About: Milton Keynes Hospital / Ear, Nose and Throat

11 o'clock appointment, got seen at 12.30 pm.

The consultant/doctor I saw, spoke poor English and had a could not careless attitude. He was not at all helpful very aloof and I got the impression he wanted rid of me to reduce the queue of people waiting to be seen. The examination consisted of feeling my neck, looking in my ears and saying 'ar'

He did not explain anything to me and I had to do most of the talking telling him what medicine I was on and my symptoms - to which I got an indifferent response.

The nurse who I spoke to after the appointment was more helpful and seemed to actually know what she was doing.

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 6 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 19/02/2018 at 08:55
Published on Care Opinion at 09:01

We are sorry to hear about your poor experience in our ENT department. We do take feedback very seriously and would like to discuss this with you if you were willing to do so. It is with such feedback that we can learn and improve therefore could you please make contact with the Patient Advice and Liaison Service (PALS) on 01908 995954 or via email on PALS@mkuh.nhs.uk. We appreciate the time taken to feedback on your care and we hope that you make contact so we can attempt to address your concerns.

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