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"Ambulatory Care Unit Wexham Park"

About: Wexham Park Hospital

Had to attend on 14th and 15 th Feb .on the 14th even though unit was busy I was dealt in a timely manner. Arrived on 15th and total shambles from start to finish. Unit was not busy but still had to wait over 4 hours to see a Doctor to be told I could go home. Had to ask several times about when I was going to be seen. I had to wait over half an hour after Doctor saw last patient before me. This is not acceptable when the unit was not busy. Waiting room was empty expect for me. Could not fault staff in duty in unit on 14th but 15th was a completely different story.

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Responses

Response from Wexham Park Hospital 5 years ago
Wexham Park Hospital
Submitted on 12/07/2018 at 10:15
Published on nhs.uk at 11:06


Thank you for your feedback. I am very sorry to hear about your experience. Please can I ask you to contact our PALS team who will be able to investigate this for you.

Patient Advice and Liaison Service (PALS)

Frimley Park Hospital – 01276 526530

palsfrimleypark@fhft.nhs.uk

Wexham Park Hospital – 01753 633365

palswexhampark@fhft.nhs.uk

Kind regards

Harpreet Rall

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