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"Surgical appointment"

About: University Hospital Hairmyres / General Surgery

(as the patient),

I had attended outpatients Hairmyres for a surgical consultation.

the staff in the department were lovely.  The doctor I saw on the other hand, Rude with a  capital everything.  I felt doctor poo-poo'd my concerns as insignificant.  Their attitude left a lot to be desired.

I felt as if the doctor he did not want to be there or see me.

 after my appointment I was told told to go see my GP for medication and if the GP felt I needed it they could re-refer me? this baffled me obviously my GP already though I should be seen  was the doctor just in a bad mood this day ?

I have been back to my GP and asked to be referred to Wishaw instead  

More about:

Responses

Response from Gordon Bryan, Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire

picture of Gordon Bryan

Dear ample,

Thank you for posting regarding your recent visit to Hairmyres Hospital. I am sorry that you felt the Dr did not provide you with the correct information our aim is to ensure that the care and service we deliver is patient centered, your experience is not what we wish for our patients. To allow us to investigate the matter further please can you contact our patient affairs staff on 01355 585325

Apologies again for your experience.

Regards

Gordon

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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