"Great service IF you can get an appointment"

I lost my first pregnancy but the team at the EGU were amazing, all so caring and considerate so when i became pregnant again they insisted on seeing me early to make sure everything was fine and to give me peace of mind.

I opted to have my baby at the RL due to the amazing team of midwives I'd dealt with in the EGU. I had some complications during my labour but that wasn't down to staff and found that all the staff I met with were fantastic.

However i'm pregnant with baby 2 and it's a very different story. My doctor sent all my info to the RL but warned me to consider looking for another hospital as they are notorious for not getting back to doctors referrals and they've had several ladies go without booking in appts till 16+ weeks! I then have been trying to ring them but all the numbers I had from my previous experience are now cut off (only 18 months prior) so for the past 2 weeks i've been ringing every day 3x a day and going through the operator but cannot get hold of anyone as they still don't answer the phone. So other than now having to go in and stand in line and standing over them till i get a booking in appt I have no other options. Previously i had to chase for a booking in appt but at least they answered the phone and apparently their fax didn't work so any doctors notes never got received but they didn't tell anyone that and didn't even check if their fax was working till i kicked up a fuss about my doctor sending over things at least 3 times!