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Very helpful staff but wrong diagnosis

Story from nhs.uk

"Very helpful staff but wrong diagnosis"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

I visited A&E on a Saturday morning and waited 1.5 hours to see a nurse - which seemed pretty good. All the staff were very helpful, especially the triage nurse. However one particular nurse who treated me didn't spot that I had an avulsion fracture in my elbow - looking at the x-ray she just said it was badly bruised. I'm sure she did her best but I was a bit disappointed she didn't diagnose it correctly.

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Response from Royal Devon & Exeter Hospital (Wonford) 6 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 26/02/2018 at 09:40
Published on nhs.uk at 10:06

Thank you for taking the time to share your experience of the Royal Devon & Exeter Hospital. I am delighted to hear that you are so happy with the care you received from Emergency Department. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received.

We would welcome the opportunity of investigating your concerns regarding your incorrect diagnosis further and would be most grateful if you could contact our PALS (Patient Advice and Liaison Service) on 01392 402093, or by email at rde-tr.PALS@nhs.net should you wish for us to provide a further response to you.

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