"Very uncomfortable, long, cold night in A&E"

I have been to the A&E Department recently. I called 111 first and advised to go straight to AE.

Registration and triage was fairly easy, however, the experience I went through was horrible due to the following points:

1) Waiting room at A&E is fairly cold, there are automatic doors which keep opening and there doesn't seem to be adequate heating

2) Me and other people waiting to be seen could hear wailing, screaming and crying from family members who just had received the terrible news that their loved one had passed away right by the entrance door (I thought there was a proper, dignified room to give these type of news...?)

The chairs are extremely uncomfortable, I'm aware this is an A&E department, but with the cold and pain already installed, sitting in those chairs for 6 hours is difficult.

3) Vending machines with fizzy drinks and other unhealthy snacks is great, but a basic water fountain would make such a difference - water for sick people should be available.

4) There were other patients becoming very upset with the waiting times and started knocking on a staff-only door because they thought they had been forgotten. Reception staff appears oblivious or too busy to provide any information. When I approached the reception desk in pain I was ignored by the receptionists there, and only a nurse that was passing by asked me if I was okay. She informed that I would be seen by a Doctor soon.I was to wait 3 more hours until I was finally seen, by then the clinical staff couldn't find my triage records. The Doctor apologized profusely and said that he was alone in attending patients and there had been a few emergencies. I went home exhausted and extremely disappointed. It's very difficult for staff to cope with the demand in A&E, and I appreciate that. I wonder how many nights are 'busy' now. With the lack of out of hours community clinics or hospitals on offer at night I was forced to attend A&E and this is probably the situation for a lot of non immediate, life-threatening conditions. NHS is over-stretched and needs funding!