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"Excellent Service Despite A&E Night Team Being..."

About: West Suffolk Hospital / Accident and emergency

Despite having to wait nearly 4 hours to be seen, as it was an immensely busy night for the team, with definite high priority cases ahead of me, and A&E being near to full- no their fault

I can only heap praise and the greatest respect for the night team, that identified, and urgently treated my leg blood clots on a weekday last week. Also the ENT team did a fantastic job to support me, and made my son and I very comfortable, and looked after us brilliantly- thanks. We used the 111 service who rightly referred us there, and we’ll done to them also. We went to the DVT team the next morning and established my blood clots via the scanner.

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Responses

Response from West Suffolk Hospital 6 years ago
West Suffolk Hospital
Submitted on 26/02/2018 at 08:40
Published on nhs.uk at 09:05


Thank you for leaving our Emergency Department a review.

Very sorry you had to wait 4 hours but as you have mentioned our ED does get very busy - glad to hear that they found the problem and looked after you while you were here.

Hope you're now making a good recovery.

Thank you again.

Patient Experience Team

West Suffolk NHS Foundation Trust

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