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"GP lacking in empathy"

About: Northgate

As someone who over the years has rarely had to see a GP it is even more frustrating when the need arises to find that the Several GP’s I have seen have been both lacking in empathy and in my opionion knowledge!

For the past year I have been experiencing menopausal symptoms - most of which I would never have believed were caused by this, I was put through a number of unpleasant tests to “rule out” certain conditions, for which I appreciate was necessary.

Ultimately it was confirmed as peri menopause (I had already accepted through my own extensive research) ..after several months I decided that trying HRT May help - when I rang the surgery the earliest appointment with a female GP was 4 weeks away, the very helpful receptionist suggested trying each week for a cancellation- I got one the following week with a female GP.

It was the most lacking in support and empathy appointment I can remember experiencing.....at a time when you are feeling vulnerable I can truly say it was awful! Maybe training a member of staff to work with women experiencing menopause would be useful?!

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Responses

Response from Northgate 6 years ago
Northgate
Submitted on 15/02/2018 at 10:22
Published on nhs.uk at 11:06


I am very sorry to hear that you have not had a positive experience when discussing your symptoms with any of our clinical staff.

GPs are all trained in consulting skills and should understand the need to show empathy and understanding to patients whatever their condition.

Female GPs see a lot of patients with menopausal problems and so should be well versed in the physical and psychological effects it can have on women.

I will take your comments forward to be discussed at the next Practice meeting so that all staff can learn from your comments and improve the way we interact with our patients.

If I can help in any other way, please contact me.

Alison Sugarman, Practice Manager

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