This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor Reception Service

Story from nhs.uk

"Poor Reception Service"

About: Prescot Medical Centre

Trying to get an appointment is terrible.

When you get to see the doctor the service is very good.

I think really there is a training issue with the reception staff especially when dealing with people over the telephone and depending on the staff member face to face communication.

We are told that if you find a lump go to see your doctor so you try to to be told go to the Walk In.

Follow their instructions and Walk In recommend that you are referred for tests.

This does not happen so you ring to explain your situation and the staff are rude..... Not good service in my opinion.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Prescot Medical Centre 6 years ago
Prescot Medical Centre

Submitted on 14/02/2018 at 11:47
Published on nhs.uk on 15/02/2018 at 02:44

I am sorry to hear you are not happy with the appointment system and the receptionists at the practice, if you would like to give the practice a call and ask to speak to the Practice Manager to discuss further we can hopefully resolve this issue.

With thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k