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Could be much better....

Story from nhs.uk

"Could be much better...."

I stayed here a while back, and was not impressed at all, not very clean, massively needed update all round!

Staff on the whole ok but some ‘heavy handed’ staff members.

Food could be much better too!

Doctors were pleasant enough though.

I hope this is useful in some way.

Ps i stayed here a couple of years ago for a short stay before moving on.

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Responses

Response from Newsam Centre 6 years ago
Newsam Centre

Submitted on 12/03/2018 at 14:38
Published on nhs.uk at 15:06

Thank you for sharing your comments with us. We aspire to provide outstanding services so your feedback is very important to us as it will help us to learn and improve. We’re going to follow this up with the team involved and we’ll be back in touch on this forum within 10 working days.

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Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust 6 years ago
Linda Rose
Head of Nursing and Patient Experience, Nursing Professions and Quality,
Leeds and York Partnership NHS Trust

Submitted on 16/03/2018 at 09:17
Published on Care Opinion at 11:51

picture of Linda Rose

Dear Davej

I've spoken to the staff on this ward who were really disappointed with your experience of the service.

The service provides care for people at the most vulnerable and challenging moments in their lives and this requires clear unambiguous communication; a proactive attitude towards treatment and unfortunately occasional physical intervention which is only ever used as a last resort to ensure the safety of all individuals. We monitor any such interventions transparently, from the ward right through the organisation to our Trust board as this is an issue that we take very seriously.

Everyone has the right to feel safe and we hope to do this with compassion and understanding and in the least restrictive way possible.

We are pleased that your experience of staff on the whole was okay but if some staff have failed to treat people with the dignity and respect they deserve we wholeheartedly apologise and we would really appreciate a conversation with you to talk this through.

In terms of cleanliness and catering, the service has been able to recently increase the cleaning time on the wards and we are awaiting feedback from our contracts manager regarding making improvements to the menus as we know that this could be better.

If you are happy to have a further conversation with us please contact our PALS team in the first instance on 0800 052 5790 or email: palslypft@nhs.net

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