"Clinically superb but currently poor Patient..."

Thank you for your comments, we are really pleased that you find the services we offer superb as we work hard to ensure high levels of patient satisfaction at Compass House.

With regards to your comments about the Patient Participation Group (PPG), we have not ceased to work with our PPG and we still continue to greatly value the feedback and input they give to the practice. We believe by working together with our PPG we can be mutually supportive, channelling our energies in a productive way for the benefit of all our patients. The chair and vice chair have chosen to step down from their roles on the PPG as they felt it was some time for some renewed energy to lead the group forward, but the rest of our PPG of over 80 members still continues, though as you can imagine some are more active than others.

We are consulting both our PPG and wider patient population over the next few months whilst we look at options for the future structure of the PPG to determine how the group would like to engage with the practice as there are many different forms a PPG can take and we look forward to sharing those results.