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"Referral for a breast lump"

About: Rotherham Hospital / Breast surgery

As like many people the thought of being referred for a breast examination is daunting, I only waited 2 weeks for my appointment and was positive all the way through. I admit when I got to the doors , reality struck me and I was pretty scared. The lady I saw who for life of me her name has gone out of my head as I was just going through the motions was instantly warming to me - held out her hand, met me at the door and smiled. She took the time to talk to me and even had a bit of a giggle over my hearing aid chain. Your probably thinking AND... but to me I felt at ease in no time. She didnt make me feel stupid for being there which all too many times you do at Hospital and reassured me all the way through. From there I had a mammogram and an ultra sound and got my results straight away - One stop shop they called it. OMG was so delighted that it wasnt the C word athough I did have cysts I didnt care what else I had. I just want to express my gratitude to everyone there as not just the doctor but everyone was just so lovely which yes everyone should be but no in this day and age and was lovely and a refreshing change. THANK YOUand hope never to see you again (in the nicest sense)

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 14/02/2018 at 08:19
Published on Care Opinion at 14:45


Dear Anonymous

Hello my name is Samantha, firstly I would like to thank you for your feedback through NHS Choices and I am pleased that all the staff were professional and caring as we expect and you deserve. We really appreciate your positive feedback. I will ensure that your positive comments are fed back, which I am sure will be greatly appreciated and my I take this opportunity to wish you well for the future.

Kindest regards

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