"NSECH Emergency Department"

I can't explain how furious I am with the care my 81 year old father received at NSECH. The staff avoided coming in to the room and were seen constantly talking about "TV shows" at the nurses station whilst my father was lay in bed with a gaping wound on his head. We arrived at the Emergency Department at 22:00 and my father wasn't stitched up until 06:00 the following morning. I had to remind staff that my father still had a cannula still in his arm. The staff arranged transport at 06:00 and didn't make an effort to find out how long the ambulance was going to be. My father suffers from Lewy Body Dementia which makes him extremely restless in situations like this. The staff didn't offer water and didn't offer to toilet him, not once. It got to 09:00 and we decided we would have to transport my father in our car to get him home which was extremely hard.

Apart from one male nurse who we had seen had the start of the night who changed my Dad and took his bloods, and the ambulance staff; the entire trip to the department was an absolute joke. Disgusting!