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First class treatment and care.

Story from nhs.uk

"First class treatment and care."

About: West Cornwall Hospital (Penzance)

I attended The Surgical Unit for yet another procedure, having required many visits over the last 10 years. I cannot praise the doctors and nurses highly enough. The standard of care has always been exceptional, and all of the staff are friendly, approachable, patient, and give you as much time as you need, without making you feel like you are a nuisance.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 08/03/2018 at 15:39
Published on Care Opinion at 19:28

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Dear Heather

Thank you for sharing your experience at West Cornwall Hospital, I am delighted to read that you have always received exceptional care and all staff are friendly, approachable, patient, and gave you as much time as you needed; this is exactly the standard of care we would hope and expect you to receive.

I will be sharing your kind words and praise with the Matron for West Cornwall Hospital so that she can ensure that your comments are passed to all relevant members of staff who would have been involved in your care, as they will also be thrilled to receive it.

I hope that you are recovering well from your procedure.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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