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Brought in ambulance on trolley bed & forced to...

Story from nhs.uk

"Brought in ambulance on trolley bed & forced to..."

About: Croydon University Hospital / Accident and emergency

Forced to get of wheely bed & sit on chair with very low back in lots of pain neck & arm partial paralysis on right side of face so said could not sit on such low chair. Kept telling me i had to sit in chair said i couldnt threatened with security. Eventually they realised i could not sit on chair i asked for one with high back which finally they found. Sat in chair for 6 hours more problems too many to mention

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 15/02/2018 at 15:35
Published on Care Opinion at 15:36

Thank you for your feedback.

If you are able to contact our PALS office with more information about yourself, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Regards

Hilary

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