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Care Opinion

Patient satisfaction

Story from nhs.uk

"Patient satisfaction"

About: Holycroft Surgery

I have been a patient at Holycroft Surgery for three years now. When I joined my confidence was very low due to mismanagement of my health at my previous doctors. I have found the doctors gave me their full attention and treated me with respect.

Gradually my strength has improved and the medication is appropriate for my condition. including counselling which I found very helpful.I have access to a doctor on the day i ring up if I need one, When I require an appointment with my regular GP I am happy to wait until an appointment becomes available.

I am an elderly patient with quite a few ailments. I feel the professionalism of my Doctor really helps to allay any fears round ageism being an issue. My doctor's excellent listening skills, friendly receptionists, and competent nursing staff all make this an excellent healthcare facility.

Eleanor Murphy

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Responses

Response from Holycroft Surgery 6 years ago
Holycroft Surgery

Submitted on 22/02/2018 at 11:42
Published on nhs.uk at 12:05

Thank you for your positive comments about the practice and staff, I will pass them on to the staff. We try very hard to meet the demands and expectations placed upon us in a demanding and ever changing environment. Your views are very welcome and very much appreciated. Lisa Jones-Tinsley Practice Manager.

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