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"The care I received was second to none"

About: University Hospital Ayr / Trauma & orthopaedics

(as the patient),

I was recently admitted to Station 4 (Urology) ward as an orthopaedic patient, where I spent almost 2 weeks recovering before I was discharged.

I have to compliment all the staff involved in the ward from the housekeepers to the nursing and clinical staff.  Although I was a little displaced being an orthopaedic patient the care I received was second to none. The nursing staff were very patient with me while my severe pain took some time to be under control enough to be discharged.  I’m sure my pain and frustration must have show at times however they always dealt with me, with a smile, a sense of humour and an ever ready helping hand. For that I cannot thank them enough!

My only gripe would be the lack if WIFI.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/02/2018 at 09:22
Published on Care Opinion at 14:48


picture of Eunice Goodwin

Dear DHH,

I will be delighted to pass your thanks and lovely words to the team, it will make their day. Thank you so much for taking the time to post this on CO.

With regards to WIFI, I believe there is a review of this at the moment. Watch this space for any updates on this.

I hope all is well with your health now.

Best wishes

Eunice

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