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They don't ansa the fone

Story from nhs.uk

"They don't ansa the fone"

About: Humber Teaching NHS Foundation Trust

I foned the Emotional Wellbeing Service on 3 occasions last week. I left the fone ring for up 12 times. No-one bothered to ansa the fone. What's the point of having a counselling service if no-one picks the damn fone up? I gave up and have opted for private counselling. They should re-call it the 'We don't give a damn about patients service.'

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Responses

Response from Humber Teaching NHS Foundation Trust 6 years ago
Humber Teaching NHS Foundation Trust

Submitted on 13/02/2018 at 08:49
Published on nhs.uk on 14/02/2018 at 03:00

We are sorry to hear about the difficulties you have experienced when trying to contact the Emotional Wellbeing Service. We take patient care very seriously and would like to look at this matter in greater detail.

If you would be kind enough to contact our Patient Advice and Liaison Service on 01482 303966, or by emailing hnf-tr.pals@nhs.net, they will be happy to discuss your experience with you. We encourage you to contact them at your earliest convenience and look forward to hearing from you.

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