This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Sick and tired of waiting 3+ hours every..."

About: University College London Hospitals NHS Foundation Trust

I've been an outpatient at the Macmillan Cancer centre for about 4 months now. I attend the hospital once a week for 3 weeks every month for chemo plus one consultation. I have never left the hospital within less than 3 hours of any consultation appointment, which is actually about 4-5 hours on average leaving truly drained, infuriated and exhausted. Only about 10-15 minutes of that time is not waiting.

It's always the same reason "so and so doctors aren't in today", "so and so doctors are away", "there are only 2 doctors in". I guess it's just a walk in the zoo for them to attend or not whenever it suits them.

There is no denying that something is very wrong and whomever is responsible is either incompetent or simply irresponsible, or both. It's appalling and shameful.

I doubt there is any level of discipline enforced on the doctors who are most likely going away to tend to their private patients at the time expense of NHS patients. This leads to a practically disfunctional clinic.

Either enforce some much needed discipline and responsibility or if the doctors are effectively nonexistent then stop relying on them and rearrange the frequency of appointments being booked A shortage is no excuse for such excruciating waiting times when obvious solutions exist.

One way or another, it is utterly and invariably unacceptable to make ANY patient wait anything over an hour, let alone 3 hours, for an appointment regardless of how bad the NHS is doing. The point is to make patients better, not worse. Everyday I'm at rhis hospital feels like a huge chunk of my life drained away let alone what my condition is already doing.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University College London Hospitals NHS Foundation Trust 6 years ago
University College London Hospitals NHS Foundation Trust
Submitted on 13/02/2018 at 10:34
Published on nhs.uk at 11:07


Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of Macmillan Cancer Centre at UCLH. If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 quoting Ref: 26500.

Opinions
Next Response j
Previous Response k