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"Excellent ambulance and A&E staff"

About: John Radcliffe Hospital / Accident and emergency

On the evening of Tuesday 23rd January I suffered extreme renal pain and an ambulance was required.

They arrived very quickly.

They were very professional in their care for me, and kept my wife informed at all times.

A second ambulance attended and they too were very supportive.

They were very good at monitoring and managing my pain.

I was taken to the JR A&E department, where all the staff that I came into contact with treated me kindly and with dignity, in a professional manner.

I was taken for a scan, and diagnosed quickly with kidney stones.

I was very impressed with the cleanliness and the care shown to me by all levels of staff during my visit.

From arrival to discharge, I was only there for about fours in total.

The post care support has also been superb.

I have an appointment for follow up treatment two weeks after my initial episode.

I cannot thank all the staff enough who helped me through this very painful time.

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Responses

Response from John Radcliffe Hospital 6 years ago
John Radcliffe Hospital
Submitted on 23/03/2018 at 14:13
Published on nhs.uk at 15:06


Thank you so much for your detailed feedback. We’re extremely pleased to hear how well you were treated and we will pass your comments on to the relevant staff.

The Patient Experience Team

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