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My experience of care

Posted By Posh Kev

"My experience of care"

About: Johnson Hospital / Ophthalmology Pilgrim Hospital / Ophthalmology United Lincolnshire Hospitals NHS Trust

(as the patient),

Appointment was for 16.10, I arrived 15.50 and was pleasantly surprised when I was given drops straight away.

After the letterbox test/drops I went to wait for Laser.

I was 5th in a queue that never moved for almost 40 mins as the guy went off to find someone then had 4 more before me.

I eventually left at 18.35 with my wife still in the coffee shop and a parking bill for 3hrs and almost 4hrs!!.

Never again at Boston.

Johnson hospital have changed all appointments for the eye clinic from PM to AM Without consultation.

I have just received my next appt, bet that changes to AM which I won't attend as I'm a self employed and all my main work is 4am-2pm. The lost appt cost me £220 in lost work then I couldn't work for another 4hrs.

I think Lincs Health is a disgrace.

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Responses

Response from Danielle Moore, Sister/Charge Nurse, The Royle Eye Clinic, United Lincolnshire Hospitals NHS Trust 6 years ago
Danielle Moore
Sister/Charge Nurse, The Royle Eye Clinic,
United Lincolnshire Hospitals NHS Trust

Submitted on 16/02/2018 at 13:37
Published on Care Opinion at 14:32

Dear Posh Kev,

Thank you for leaving your feedback on the Care Opinion website.

It is clear from your comments that you were unhappy with your experience and I am sure that any explanation I can offer you now will not make up for your disappointment.

However I would like to offer the following information which might help to clarify some of the points you have raised.

As I am sure you will know, such appointments can be complex and often the length of appointment cannot be pre-determined until the patient actually attends. Whilst we try and ensure appointments run to time this is not always possible. To try and manage patient expectation, our clinic letters do advise patients to allow up to three hours for an appointment.

During the course of a clinic, our specialist ophthalmic doctors will see a variety of patients, most with differing care needs. It is usual for the doctors to have to confer with colleagues during the course of a clinic to ensure individual patient needs are met. Again this can lead to delays but is vital in making sure each patient’s treatment is managed correctly.

Again, as I am sure you will appreciate, laser equipment is extremely expensive and this limits where we can make it available to patients. Currently it is only available at Boston or Lincoln and not at other outlying hospitals where we also offer some other ophthalmic treatments.

As part of your own care management plan it will be determined which of our specialist doctors you need to see. This, in turn, will influence when we can offer you an appointment at clinic. Whilst we try and be flexible with the clinic times we offer, it isn’t always possible to ensure your specific doctor is available for an appointment time that is ideal for you.

As I do not have your personal details, the above explanations are only a general response to the points you have raised. If you would like me to review your care in more detail, I would need some information from you first.

If you could contact our PALS team on 01205 446243 with your name and date of birth I would be happy to review your ongoing care with you.

In the meantime thank you once again for your feedback.

Danielle Moore,

Sister/Charge Nurse, The Royle Eye Clinic

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