"Poor communication"

This evening I accompanied someone with minor concussion, to High Wycombe MInor Imjuries and I am sad to say that our experience was not a good one. When we first arrived, we waited over an hour to be seen, however this was understandable, as whilst we were waiting, several young people and children came in who were under the age of 18 and were therefore obviously given priority and were seen before the person I was waiting with. Once the person who I was with, had been initially checked by the first professional, he was told to wait for a doctor to call for him. We ended up waiting a further 3 hours and within this time, my boyfriend and I had taken it in turns to go to the receptionists and ask how long the wait would be. Each time we were told something different. E.g “there are 6 people in front of him” “there is currently 1 person to be seen before him” “there are currently 2 people before him” “he will be seen shortly”. Toward the end of the 3 hour waiting period, My boyfriend just so happened to go up to the vending machine by the front desk, at which point a receptionist asked where his Father (the patient) was. My boyfriend called his Father over and the receptionist said to him that she was sorry we hadn’t been told this previously, but we could have gone home after he was seen the first time, as he was okay to do so, as long as he contacted his GP the next day. To get to the point, we waited 3 hours longer than what we needed to, which resulted in 1. A waste of our time (my boyfriends Father could have been getting rest) 2. A late night for work the next day (we left the hospital at 23:30pm on a Wednesday evening) 3. An extortionate charge for the hospital car park (which could have been nearly £5 cheaper, had we been released when the person I was with was first seen). I am personally very unhappy about the lack of communication between the doctors and receptionists, and the staff to their patients. Needless to say I am extremely disappointed with the HW MIU.