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About: City Health Care Partnership CIC / Primary psychological and wellbeing services

(as the patient),

I am agoraphobic, so requested a home visit for my mental health assessment. The member of staff they sent mentioned several times how I was costing the nhs money by getting them to come to me. How they could have seen 3 people in the time it has taken them to come to my home. I understand nhs funding is limited but I don't feel it appropriate to make a vulnerable person feel like an inconvenience for asking for help, in the only way I could get it. I did not want further appointments as they pressured me to go to the clinic when I was not able. Months later I tried again, when I was able to get out and about more. I made it to within five minutes of the building before having a very scary, very public panic attack. I could not go further and returned home distraught. Then to receive an unsympathetic, rather annoyed in tone message stating I've been discharged and have cost the nhs money, whilst sitting in tears feeling an overwhelming sense of failure and panic, is the last straw. I will never deal with this company again. They lack the compassion and understanding required when dealing with vulnerable people.

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Responses

Response from City Health Care Partnership CIC 6 years ago
Submitted on 13/02/2018 at 15:36
Published on Care Opinion at 16:15


Dear PurplePout,

First of all, thank you for taking the time to tell us about your experience of our service. I'm really sorry that it didn't meet your expectations and I would urge you to contact our Customer Care team so that we can investigate what's happened properly, either on your behalf or to make sure that this kind of situation does not reoccur with other people using our services.

You can either ring Customer Care on 01482 347 627 or email mailto:emailchcp.customercare@nhs.net.

Many thanks,

Dawn Barnes, operational service manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Purplepout (the patient)

Thank you Dawn. I have sent an email. I appreciate your response. I don't want anyone to get into trouble I just want them to realise how this treatment makes people feel, and how it's hard enough to seek help in the first place

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