"My Mother's Care"

Access to outdoors

Doctor

Explanations

Other patients

My mum went into A & E with what was suspected as Angina, should neck pain so had a few ECG's done by the Paramedics. She spent 6 hours being monitored on the heart monitor, given Paracetamol & Potassium and then left. Without any explanation she was sent to Ward 21  sitting up with this terrible neck pain where she had another wait for another 6 hours to see the doctor. The doctor asked my mum why she was there! We then explained to them why we had come in and we weren't sure why we were in Ward 21 but still no explanation. They then had her bloods  ( we waited 2.5 hours for the results) done and found out that she was zero in  Vitamin 3 so prescribed her some and sent her on her way. Mum asked for some Paracetamols but she never received them so we left.

It just so happens on the same day mum had a follow up from her heart consultant at the same hospital who had a neck x ray done on mum and sent us home. Telling mum that there was nothing wrong with her heart. Next day the consultant called mum with the results of the x ray and told her that she had a NECK FRACTURE! Poor mum was mis-diagnosed the whole time she was there and suffered a lot of pain anguish and misery ( suffering a UTI too at the time) My mum was not heard and I don't think she was taken care of properly and was mis- diagnosed leaving her in a worse state than she should be.

Reception

Waiting time

Toilet

Liquid

Noise

Staff attitude

Treatment

Pain relief

Ambulance staff