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"Room for improvement"

About: King's College Hospital (Denmark Hill) / Maternity

I wasn’t amazed by my experience, the midwife appointments I founded unorganised, some of the ladies are great and really went extra mile to ensure that you feel informed and supported during pregnancy, unfortunately that was just a few of them, most of them he ones I come cross they didn’t.

Dulwich parental class, confusing information and a waste of time.

Scans, they were professional and get the relevant ch cls done, I didn’t have any issue with them

Maternity assessment unit, generally speaking they were great, despite the long waiting and a few doctors that weren’t really too helpful. Overall great.

Labour ward, on my case everything went so quick that when I reported I was on great pain I was told that it was nothing and given paracetamol without being check...1 hour late I was holding my little one. During the actual labour the midwife who supported me during labour was amazing.

Postnatal ward, a nightmare. Unhelpful and unfriendly staff, from midwife to breastfeeding supporters. Really bad experience.

Postnatal visitors, I didn’t find the point m, two out the three occasions the ladies were rushing the things to leave. So again no information,no support...

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Responses

Response from King's College Hospital (Denmark Hill) 6 years ago
King's College Hospital (Denmark Hill)
Submitted on 14/02/2018 at 09:43
Published on nhs.uk on 15/02/2018 at 02:46


Thank you for your helpful feedback about your maternity care at King's.

Although it's good to hear that some of your experience was good, we are sorry that not all your experience was to a standard that we would like. I will ensure your comments are shared with the maternity team so that they can take action to improve.

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