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Still disorganised

Story from nhs.uk

"Still disorganised"

About: The Halfway Surgery

Since taking over practice things have not changed much. Doctors work part-time and no doctor on Wednesdays. However the Nurse practitioner and Pharmacy practitioner are good. Receptionists still seem vague and give you an appointment with nurse or pharmacy practitioner when asking for a doctor. Locum their on Mondays but not very helpful. Continuity of care cannot happen as you never seem the same person. 72% rating is not reliable and misleading

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Responses

Response from The Halfway Surgery 5 years ago
The Halfway Surgery

Submitted on 16/08/2018 at 19:23
Published on nhs.uk on 17/08/2018 at 16:05

Thank you for your comment

Your comments and views are important to us at Halfway Surgery

All comments, compliments and complaints are discussed in our practice and clinical meetings, to which we use for our internal learning outcomes.

If you would like to discuss your comment further please do not hesitate to contact our practice manager

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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