"One size does not fit all and some drugs..."
About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
Posted via NHS Choices
What I liked
I visited the pain clinic for advice on medication. I felt that I was on a conveyor belt and being given a standard one size fits all service which was take it or leave it.
Almost none of my previous history with the trust appeared to be available and so I was left to tell the doctor what my condition and previous treatments entailed. I asked questions about the treatment being offered and was not given satisfactory answers and had to ask a nurse after I was shuffled out of the consulting room for information about what was being proposed, she pushed a leaflet into my hand.
I later received a copy of a letter sent to my GP which appears to relate to someone other than myself who not only had a different medical history (accident at age 3 followed by numerous operations) but also had different pain they were however being given the same treatments.
I later found that not one but two of the drugs I was taking already taking were flagged not to be used with the new medication I was given (I had provided a full list of my current medication to the doctor). I subsequently had a severe reaction to the medication which from research by my family shows could have been fatal.
I have also been booked for treatment which I have not received sufficient information about to be able to make an informed choice.
My advice, try to find a hospital which will treat you as a person not a nuisance.
What could be improved
Perhaps the staff should receive training in "how to interact with another human being" and "Patients are people do not treat them as cattle"