This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A&E children hospital never been in a...

Story from nhs.uk

"A&E children hospital never been in a..."

About: Birmingham Children's Hospital

Visited children

A&E department on the 5/2/1918 l have never been in a department so dirty..empty bottles.used tissues.orange peel,bowls of sick,empty cups all over the floor, disgraceful ,!!! I was with my daughter and three month old grandson...we didn't even want to sit down ...before my retirement l had worked 35 years for the NHS and can honestly say this was the worst department l have ever Seen !!!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Facilitator, Birmingham Women's and Children's NHS Foundation Trust 4 years ago
We have made a change
Birmingham Women's and Children's NHS Foundation Trust

Submitted on 10/03/2020 at 15:08
Published on Care Opinion at 15:25

We sincerely apologise about the delay in responding to your feedback. We are extremely disappointed to read about your experience. It is very sad to hear that the cleanliness of the Emergency Department was very poor when you visited. We have improved our monitoring of feedback since then and we frequently update the senior leads of the Emergency Department on feedback received to ensure that they are aware of patients and families experiences. The Emergency Department have made improvements to ensure that the environment of the waiting room remains at a high standard. However, if you have any further concerns about the standard of the waiting room for our Emergency Department or any other concerns please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0121 333 8403 or via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Opinions
Next Response j
Previous Response k