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They went the extra mile

Story from nhs.uk

"They went the extra mile"

About: Royal Blackburn Hospital / Trauma and orthopaedics

My mother was admitted to B 22 ward late in the evening of the 3rd of February.

She had fallen and sustained a fractured femur.

I am impressed by the caring, compassionate approach of the staff on this ward.

Everyone that we came into contact with was professional, but also very kind.

I felt very confident in entrusting my mum to the care of staff on this ward...they looked after her like she was their mother...and I cannot tell you how reassuring I found this.

Unfortunately, my mum did not survive her injury...and again, the help and support from the staff was above and beyond what was expected.

Their compassion was invaluable at what was for us a very sad time.

Please convey my thanks to them and commend them for their excellent care.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 05/02/2018 at 15:37
Published on nhs.uk at 16:06

Thank you for taking the time to tell us about your mothers recent stay on Ward B22 at Royal Blackburn Teaching Hospital following a fall and sustaining a fractured femur.

It is lovely to receive such positive feedback regarding the care and treatment your mother received and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and condolences on the sad passing your mother.

Sarah Ridehalgh

Patient Experience Facilitator

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