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missed the point totally of my referral

Story from nhs.uk

"missed the point totally of my referral"

About: Cumberland Infirmary / Ophthalmology

I have just booked a fourth hospital referral appointment in a different hospital. This whole saga, starting well over a year ago now, and despite the best efforts of GPs they still have yet to deal with referred issue :(

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Responses

Response from Cumberland Infirmary 6 years ago
Cumberland Infirmary

Submitted on 08/02/2018 at 12:06
Published on nhs.uk at 13:01

I am really sorry that you feel that you have not been treated properly when you attended our hospital recently, without any further details I am unbale to look inot this further or give you any feedback. As you are unhappy with your expereince, you do have the right to complain and to receive a written response from the Trust. The PALS team (Patient Advice and Liaison service) can help you through this process or put you in touch with the senior staff members who may be able to discuss your concerns with you. They can be contacted on 01228 814008 between 10.30 and 4.30 Monday to Friday or email PALSCIC@ncuh.nhs.uk

kind regards

Georgia Wright - Head of Nursing, Patient Experience and Engagement

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